FAQ's

Booking Procedure:

At the time of booking, a £250.00 non-refundable deposit will be taken. This amount will be deducted from the total rental charge. Once the reservation is confirmed, an invoice will be issued stating the date at which the remaining balance is to be settled.

The remaining balance must be paid four weeks prior to the rental start date. If the booking is made less than four weeks prior to the start date, the full amount will be payable at the time of booking.

Balances can be paid by bank transfer or via the payment link on the invoice which will be emailed.

Explore Shetland reserves the right to cancel bookings if they have not been paid within the four weeks prior to the rental commencing.

All prices are inclusive of VAT at the current rate.
Availability and Cancellations:

Every effort will be made to ensure that a reserved motorhome, or a suitable alternative replacement, is available at the time and date stated on the reservation. However, if the vehicle is returned late or damaged by the previous hirer, we reserve the right to refund the booking fee paid in full with no further liability. We will not be held responsible for any travel costs you have incurred. The liability of Explore Shetland will end with the refund of all monies paid and the hirer will have no further claims against us.

We strongly recommend you take out your own insurance policy to protect against unavoidable cancelations.

Cancellations of the hire should be made in writing no less than four weeks prior to the start date. All deposits are non-refundable and we recommend you take out insurance to cover for unforeseen events.

If the hire is cancelled within 2-4 weeks of the booking start date, then 50% of the total hire cost will be retained.

If the hire is cancelled within 2 weeks of the booking start date then 100% of the total hire cost will be retained.

Driving Licence and documentation requirements:

UK drivers licence holders must meet the following criteria;

  • Are between the ages of 23 and 75 for the duration of the hire.
  • Have held a full UK licence for at least 2 years.
  • Have not had their licence suspended for any period within the last three years.
  • Have not been involved in more than one fault incident within the last three years.
  • Have no more than two convictions with a maximum of three points per conviction.
  • Have not obtained a BA, DD or UT conviction.

EU licence holders between the ages of 23 and 70 may meet the same requirements if they have lived in the UK for at least twelve months. If you have not lived in the UK but have two proofs of identification as described below and you hold a valid passport, you may also meet the above requirements.

If you cannot meet these requirements we may still be able to hire to you but you must inform us before booking so we can do checks.

Mileage:

There are no mileage restrictions for the duration of the rental.

Collecting and Returning the Motorhome:

The collection of the motorhome will be between 14.00 – 17.00 on the stated collection date. You will be given a full demonstration of how to operate the motorhome and all of its features.

The vehicle must be returned to the stated return point between 09.00 – 11.00 on the return date. Failure to return the vehicle during these times will result in a charge of £30 per hour. Please ensure you leave enough time when returning to give us time to inspect the motorhome for any damage or defects. We recommend allowing one hour for these checks to be completed.

There will be no refund for the early return of the motorhome.

The motorhome must be returned with the toilet and grey water tanks emptied or a charge will be applied (see the ‘Insurance and Deposit’ section). We also reserve the right to impose a valet charge if the vehicle is returned in a condition unsuitable for habitation.

Contact us at info@exploreshetland.co.uk for more information.